90% waste reduction, for less pollution, less solid waste...
The Mulch is an appliance that dries and grinds organical waste without odour and without noise. In a few hours all of your peels, residues and leftovers are nothing more than dry odourless material which can be used as fertilizer for plants or can be stored indefinitely. Discover more features below.
Features
No maggots – No fruit flies
No more fruit flies and maggots thanks to the unique reducing process.
No odour
No odour, thanks to state of the art filter technology.
No noise
No noise: ≤ 40dB (as quiet as a whisper)
Eco-friendly result
Eco-friendly result: odorless residue to stock.
Self-cleansing
Self-cleansing function with added water.
Robust
Robust high-quality diecast aluminium container.
Audio guidance
Verbal indication of progress and error codes.
Easy to use
Indoor use only !
Fill the container with food waste
Add food waste as long as the appliance is in standby mode. Fill no higher than the maximum filling. By locking the lid, it goes into storage mode. The appliance will be already slowly reducing the waste. It remains free of maggots and fruit flies. Advantage: more food waste can be processed during one drying cycle (energy-friendly)...
Container full ? Push start !
Start the reducing process by 1 push on the power button. 3 Phases : Drying > Grinding > Cooling The waste processing time is approx. 3 to 5 hours.
Ready ! Store the residue.
The reducing process has finished. Store the odourless residue.
Products
2 versions: a countertop and a standing version.
new699.99 EUR
The Mini Mulch
Countertop version • 2 L • 500 W
new1499.99 EUR
The Maxi Mulch
Standing version • 4 L • 1000 W
Filters
Replace the filters every 2 to 3 months for the best performance. The active carbon filter technology will prevent annoying odours, fruit flies or maggots for the rest of your life.
Remove all packaging and stickers, except for the sticker in the container with the indication of the maximum filling line.
Then check the appliance and the power cord on possible damages. In case of a damage do NOT use the appliance and return it to your sales point immediately.
Check if the AC power corresponds with the voltage indicated on the appliance. Use The MULCH only with 230 Volt alternating current (AC).
Prepare the appliance for use:
Mini MULCH
Open the filter cover at the back of the appliance.
Remove the protective film on the active carbon filters
Place the airflow covers on the filters. These can be found in a small bag in the container.
Close the filter cover. Do this while exercising light pressure on the locations indicated by the arrows.
Remove the container by lifting it with the grip out of the appliance and remove the yellow sticker at the bottom. Place the container back into the appliance with the three nuts in the provided space and push down the grip. Make sure the sprocket at the bottom of the container fits correctly in the appliance. Is this not the case, then lift the container back up and place it back gently.
Maxi MULCH
Open the filter cover at the back of the appliance by pressing the PUSH indication gently.
Remove the protective styrofoam on top of the active carbon filter.
Remove the protective film from the filter.
Place the airflow cover on the filter. This can be found in a small bag in the container, together with the power cord and the steam collector.
Close the filter cover. Do this by exercising light pressure on the PUSH indication.
Place the steam collector on the outside of the filter cover in the provided openings and click into place by gently sliding to the right.
Open the cover of the power cord and water drainage compartment (at the base of the backside of the appliance) by gently pressing the PUSH indication. Attach the power cord to the appliance. Attach the protective rubber cap, which is on the power cord, to the cutout on the filter cover and close the filter cover. Do this by exercising light pressure on the PUSH indication.
Place the water collector in the foreseen space at the side of the container. Remove the container by lifting it with the grip out of the appliance and remove the yellow sticker at the bottom. Place the container back into the appliance with the three nuts in the provided space and push down the grip. Make sure the sprocket at the bottom of the container fits correctly in the appliance. Is this not the case, then lift the container up and place it back gently.
Did you prepare the appliance for use?
Yes, then you can continue.
No, then check the abovementioned FAQ again How to prepare the appliance for use?
Fill the appliance and start the food waste reducing process:
The Mini MULCH: Unlock the appliance by turning the lid counterclockwise to the position and lift the lid.
The Maxi MULCH: Unlock the appliance by pushing the slider button to the position . Open the lid by pushing the grey button.
The Mini MULCH: Fill the container no higher than the maximum filling line at the inside of the container with organic waste and close the appliance by turning the lid clockwise to position . The LED burns static again.
The Maxi MULCH: Fill the container with organic domestic waste, close the lid and lock it by sliding the slider button to position . The LED burns static again.
Press the on/off button shortly to start the food waste reducing process. The appliance indicates that the mulching process is starting. Starting food waste reducing.
The food waste reducing process takes about 3 to 5 hours, depending on the amount and the type of waste. The LED light on the display indicates the phase the appliance is in.
When the food waste reducing process ends, the appliance will automatically go in standby mode.
The dry residue can now be used for furtilizing the plants or to keep it odourless in the green container or other location.
The Mini MULCH container has a volume of 2 liter. Never fill the container above the maximum filling line.
This is sufficient volume for a small family.
The Maxi MULCH container has a volume of 4 liter. Never fill the container above the maximum filling line.
This is sufficient volume for a large family.
CAUTION: Never fill the appliance above the maximum filling line. This can damage the appliance irrevocable or even break it.
First of all systematically use the self-cleansing function of the appliance. To thoroughly clean the container manual cleansing or using the dishwasher is appropriate.
The container can be cleaned in a dishwasher even though the appliance has a self- cleansing function.
Manual cleaning:
Remove the container by lifting it with the handle out of the appliance.
Clean the container in hot soap water and with a soft brush or sponge. Never use metal or sharp objects, or abrasive and hard brushes for cleaning as these can damage the surface.
Clean the sprocket on the bottom
of the container with a damp cloth and dry well. Make sure that it is completely
dry to avoid any odours of heated residues or dirt. Then place the container
back into the appliance.
Cleaning in the dishwasher:
Remove the container from the appliance by lifting it with the grip.
Place the container in the dishwasher. Don`t use aggressive detergents to extend the lifespan of the coating as long as possible.
Make sure that the container is completely dry before placing it back in the appliance. Certainly the sprocket on the underside of the container must be bone dry to prevent damages to the appliance.
Self-cleaning:
Fill the container half way
with water, without adding detergents or vinegar.
Lock the appliance to postition .
Press the self- cleansing button.
The automatic cleansing starts after a beeping signal. The three function buttons come on and the message Starting container cleansing ressonates. The fan keeps turning until the appliance is turned off with on/ off switch by hand.
Remove the dirty water and clean the container with a soft dry cloth.
The sprocket on the bottom
of the container should be cleaned with a damp cloth and then dried thoroughly
to avoid any odours of heated residues or dirt.
Place the container back
into the appliance.
YES: vegetables, lettuce, cabbage, bread, baked, steamed and fried food, dried fruit, berries, fruit, eggs (with or without shell), poultry, thin chicken bones, all kinds of meat, coffee grounds and tealeaves/bags, fish and seafood (e.g. lobster, crab, ...), all food waste
NO: non-food (e.g. stones, metal, glass, plastic, ...), large bones (e.g. côte à l`os, cutlet, ...), cardboard and hard paper, other hard objects, live animals and insects, seeds (e.g. nectarines, peaches, avocados, mangos, plums, ...), shells of mussels, oysters, snails, etc.
CAUTION: Sift liquids from products, e.g. fruit juice, before putting them in the bucket. The drier the products, the shorter the reducing process.
It is also best to avoid as much food waste as possible that contains a lot of oil, carbohydrates and/or sugar. It is best to mix this with other types of residual waste.
When the appliance is used 2 to 3 times a week on average (+/- 15 times a month), the energy consumption is +/- 15 kW (The Mini MULCH) +/- 30 kW (The Maxi MULCH) per month, comparable to the consumption of a washing machine A++ (+/- 200 cycles/year).
The built-in multisensor monitors the drying time needed to avoid unnecessary energy consumption. The consistent use of the storage function can also save you many cycles.
No, the device makes very little noise, +/- 38 dB, which is comparable to soft whispers. This sound level is also called whisper quiet.
If the device makes a lot of noise, it is best to contact your dealer or service center.
The average residual waste processing time is approx. 3 to 5 hours, depending on the quantity and type of residual waste.
The quantity and type of residual waste determines whether the residual waste processing time will be longer or shorter.
No, delayed start is not possible. However, the unit does have a storage function: When the bucket is (partially) filled with residual waste, and the unit is switched on and locked (but not in operation), the unit automatically enters the storage function. As a result, the residual waste does not rot, the filters are already working and the contents are already partially melted, so that it can be refilled for processing afterwards. This saves cycles and energy.
No, the food waste reducing process automatically goes through each phase from the moment you press the on/off button to start the reducing process. The LED illumination on the display indicates in which phase the appliance is located. Therefore you cannot press the Drying or Grinding function.
The appliance can process chicken bones and fish bones to a limited extent. Large knuckles or bones, such as côte à l`os or chop cannot be processed. These cause irreversible damage to the appliance, will block the appliance and may even destroy it completely.
No, the appliance can not process non-food (e.g. glass, metal, stones) and hard residual waste (e.g. seeds from nectarines, plums, mangos, etc.). These will cause irrevocable damage to the appliance, will block it and may even destroy it completely.
Residual waste can be added as soon as the process has already started, but this is strongly discouraged. Adding residual waste interrupts the reducing process, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can pose a risk of burns.
You can turn off the unit when it is (partially) filled. In that case, however, the contents will gradually decompose and an odour will spread. This action is strongly discouraged.
The lid must remain closed during processing. When you open the lid, the processing will be interrupted and you will have to start it again manually, so that the final residue will not be 100% dried. In addition, the appliance becomes very hot during the processing, which can cause a risk of burns.
After the food waste has been dried and ground, the appliance starts `Cooling'. During this phase, the appliance consumes little power, but remains very warm until the matter has cooled down completely. Under no circumstances should the lid be opened during this phase. This poses a risk of burns.
The self-cleansing function can be started any number of times. At least once a month with frequent use, this also keeps the filter lid on the inside of The Maxi MULCH lid cleaner.
To use the self- cleansing function, it is best to fill the container half way with water, without detergents or vinegar. During self- cleansing, the device reaches a temperature of more than 100°C, so it starts to vapour and evaporate. If there is too little water in the bucket, it may boil dry and the self- cleansing will not run properly.
The end result is a dry odorless residue that you can store in the green box or other.
No, the end result depends on the type of residual waste. Fish or cooked vegetables will be processed into a dry, fine and powdery matter, while uncooked vegetables will rather be processed into a breakfast cereal-like matter. Cake, rice and starchy residual waste will result in a thicker, crumbly matter.
Attention: Drain aqueous, sugary substances, e.g. fruit, into a sieve as much as possible before putting them in the bucket. The drier the substances, the shorter the reducing process and the finer the residue.
The processing process takes place at a high temperature, after the end of the process the end result can still feel warm to the touch. Even after the cooling phase, the residue can still feel warm to the touch.
Open the lid and press the self- cleansing button together with the on/off button for ± 5 seconds. Both buttons will blink. Then press the self- cleansing button until you hear the desired language, confirm with the on/off button.
The audio guidance function verbally indicates the stage of the processing and any abnormalities. This function is always activated by default when the device is purchased.
Follow the steps below to disable the audio guidance function:
Open the lid and press the self-cleaning button for ± 5 seconds. The deactivation of the function is confirmed verbally: "Voice assistance deactivated". Attention: If the audio guidance function is deactivated, any abnormalities will still be announced verbally.
Repeat this step to reactivate this function.
CAUTION! Even if you deactivate the voice assistance, the appliance will always verbally communicate an error code.
The unit produces only ± 38 dB, which is comparable to soft whispers. This noise level is also called whisper quiet. If the unit makes a lot of noise, please contact your dealer or service center.
There is no risk at all of Legionella as no water may be added to The MULCH. The disease Legionella also dies at temperatures above 60°C and The MULCH processes the material at a much higher temperature.
The MULCH does not use a bacterial culture. It dries, grinds and cools without the addition of any substance.
Like all food waste, the banana peel is perfectly dried and crushed within the period of 3 to 5 hours. You will find it among the brown dry raw material as small dark yellow/ light brown hairs.
To turn off the appliance by hand when not in use it suffices to press the on/off button on the display for ± 7 seconds. Two beeps will sound and the LED light goes out. To activate the appliance it suffices to push the on/off button shortly. The LED light will burn.
When the bucket is (partially) filled with residual waste, and the unit is turned on and locked (but not in operation), the unit automatically enters the storage mode. As a result, the residual waste does not rot, but is already partially reduced so that it can be refilled for processing afterwards. This saves energy. The appliance is switched on as soon as the power cord is plugged in.
The appliance is locked when it is put in the lock position (for The Mini MULCH by turning the lid), for The Maxi MULCH by sliding the lid downwards.
PLEASE NOTE: If you place only fruit and leave it in the storage mode for several days, the fruit will caramelize and the rotor may jam during processing!
The filter cover at the back of the appliance can be disassembled by gently pressing the cover at the top of the lid and then pulling out the lid.
It is best to clean the filter cover with a wet cloth and dry thoroughly with a dry cloth.
· Remove the detachable stainless steel inner
lid by grabbing it firmly with both hands and pulling it out of the lid.
· Clean the inner lid in hot soap water with
a soft brush, a cloth or in the dishwasher.
· Wipe dry carefully or let fully dry before
reinstalling.
The active carbon filters last 2 to 3 months on average. This depends on how often you actually use the device and what you incorporate in the device. After that, the filters need to be replaced. Also when a vinegar smell is detected, the filters need to be replaced. You can also purchase filters at www.themulch.eu.
When the filters are saturated, the appliance produces a vinegar smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid full saturation of the filters, it is best to replace them every 4 to 6 months.
The Mini MULCH Both filters must be replaced at the same time. This is done as follows:
Open the filter cover at the back of the appliance.
Remove the protective film of both new filters.
Lift the airflow covers and remove the old filters from their holders by turning counterclockwise. Insert the new filters by turning clockwise.
Put te airflow covers back on the filters.
Close the filter cover by using the clip.
The Maxi MULCH This is done as follows:
Remove the steam collector tray and open the filter cover at the back of the appliance by gently pressing the PUSH indication.
Remove the airflow cover and take the old filter out of the appliance.
Place the new filter in the appliance and place the airflow cover back on the filter.
Close the filter cover. Do this by gently pressing the PUSH indication.
Place the steam collector tray back on the outside of the filter cover in the foreseen spaces and click into place by gently sliding to the right.
Used/saturated filters are best sorted with the household waste.
If the filters are kept in a non-humid environment with the stickers on both sides or with wrapped film (The Maxi MULCH), they can be kept for at least 2 years. If the sticker(s) or film has been removed, the shelf life of the filter(s) can no longer be guaranteed.
There are three types of carbon in the filters to filter the odour of the food waste.
If you only place fruit and leave it in storage for several days, the fruit will caramelize and the rotor may get stuck during the process! You can prevent this by putting a mixture of different kinds of products in The MULCH, especially fruit waste, vegetable waste, fish, meat, chicken, food waste,...
Put very hot water in the bucket and leave to soak for a few hours, so that the cake comes loose and you can remove it systematically; if necessary, repeat the procedure several times until the whole cake has been removed.
The warranty period is 2 years. The warranty only applies on presentation of a valid proof of purchase and if the product has been used correctly. Normal wear and tear (e.g. on the bucket) is not covered by the warranty.
Your warranty starts on the day of purchase. The warranty lasts 2 years.
Determination of warranty:
The warranty covers every repair and/or replacement free of charge of the parts recognized defective by our after-sales service if the damage is due to faulty design, material or construction. The warranty does not cover damage or normal wear of the components.
The warranty is only valid for the first/original user.
The transport costs are at the expense of the purchaser.
The warranty is only granted after presentation of your original purchase invoice.
The warranty cannot be invoked for normal wear, such as scratches and damages to the container.
The warranty expires automatically in the following cases:
Incorrect connection, e.g. electric voltages.
Abnormal or professional use or misuse handling
Lack of care and cleaning
Modifications or repairs made to the appliance by persons not authorized by us as a manufacturer.
When reference numbers have been altered, or been removed.
When not respecting the instructions in the user instructions.
After a period of use the inside of the container can start showing scratches or damages, or even disappear. This is normal wear and it doesn`t affect the operation of the appliance. If required the container can be sold separately via www.themulch.eu.
Normal wear, including f.e. scratches and damages to the container, can not invoke warranty.
After a period of use the inside of the container can start showing scratches or damages, or even disappear. This is normal wear and it doesn`t affect the operation of the appliance. If required the container can be sold separately via www.themulch.eu.
Normal wear, including f.e. scratches and damages to the container, can not invoke warranty.
When water leaks out of the enclosure, the error message Remove the
water under the filter and the water must be removed. Follow these
steps:
Open the filter cover at the back of the appliance.
Remove the airflow cover and the active carbon filters. Verwijder de luchtgeleidingskappen en de actieve koolstoffilters.
Remove excess water under the active carbon filters by using the provided dropper.
Use a dry cloth to soak up the remaining water.
Close the filter cover.
In case of an error message, the audio guidance function will display
this message verbally, even if you have selected Mute. If you were not
near the appliance and did not hear the error message, the combination
of flashing LEDs will show that a problem was detected and you can have
the unit repeat the message. To do so, briefly press the on/off button .
Here is an overview of possible error messages:
Legende:
Foutmelding 1: Overbelasting motor Foutmelding 2: Motor krijgt geen contact Foutmelding 3: Verwarmingsprobleem Foutmelding 4: Probleem warmtesensor
Foutmelding 5: Probleem luchttemperatuur
Foutmelding 6: Probleem luchtsensor
Foutmelding 7: Probleem ventilatie
Foutmelding 8: Andere stoffen gedetecteerd
Deksel open : Deksel open
Static LED Blinking LED
When the filters are saturated, or when the filters are not placed correctly, the unit produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible. To avoid complete saturation of the filters, it is best to replace them every 4 to 6 months. You can also purchase filters on www.themulch.eu.
Try to remove the blockage under the knife carefully. If this is difficult, fill the container with hot water and leave to soak for a while.
When the unit is used for the first time, it may emit a slight factory odour. This is normal. The smell is only temporary and will disappear soon. The activated carbon filter(s) ensure that no odours are released during the processing process. When the filter(s) are saturated, the appliance produces a (vinegar) smell. From that moment on, the filters can no longer work properly and should be replaced as soon as possible.
You can go to your store or you can send us an e-mail at the address service@fritel.com.
Mini MULCH
Measurements: 27 x 31 x 35 cm
Weight: 9 kg
POwer: 500 Watt (only during the heating process)
Noise level: ± 38 dB
Volume: 2 l
Container: robust with non-stick coating
Filter: 2x triple complex activated carbon filter
Motor: BLDC DC motor
Maxi MULCH
Measurements: 34 x 37 x 73 cm
Weight: 19 kg
Power: 1000 Watt (only during the heating process)
Nois level: ± 38 dB
Volume: 4 l
Container: robust with non-stick coating
Filter: 2x triple complex activated carbon filter
Motor: BLDC DC motor
Contact
Didn’t find your answer in the FAQ? The Mulch team is happy to help you. Fill out the contact form and we’ll get in touch as soon as possible.
This site uses cookies for your comfort. By continuing to browse this site, you agree to this use. More infoThat's ok for me
Cookies : We use cookies on our website. By continuing to browse our website, you agree to our use of cookies. More information
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role.
The information you enter on the THE MULCH website is treated confidentially in accordance with the Privacy Act. Van Ratingen NV, with registered office at Stadsheide 11, 3500 Hasselt, and enterprise number 414.669.951, RPR Hasselt (hereinafter 'Van Ratingen', 'we' or 'our'), is responsible for processing your personal data, which can be collected and processed through the THE MULCH website. The THE MULCH website does not gather personal data without your knowledge. It is very important that you decide yourself where and when you disclose personal data. To inform you as well as possible about your privacy on our website, this privacy policy provides answers to a number of frequently asked questions. By using the THE MULCH website, you confirm that you have received, read, understood and accepted this privacy policy and its content.
FAQ:
1. Personal data
2. Technology
3. Security
4. Storage time limit
5. Your rights
6. Data leaks
7. Modifications
8. Legislation and competent court
1. Personal data
You can visit our website and receive information on our company and products without leaving personal data. If, on the other hand, you wish to place an order or receive information, we inevitably need some personal data (in accordance with article 6.1.a) or b) General Data Protection Regulation).
Personal data include your name, address, telephone number, e-mail address and date of birth. Your personal data are collected when you send us an e-mail, fill out a contact form, subscribe to a newsletter or place an order. We only store this data for specific purposes, i.e. to send you products or brochures, to answer questions on products, to send newsletters, to carry out an order, to participate in contests, to make use of promotions, to be entitled to cash back, to register for an extended warranty.
As we constantly optimise our services, your personal data are only used within our company. We will not share your personal data with third parties without your consent, unless we are obliged to do so in pursuance of the law or a court ruling or if this is necessary for the execution of the agreement between yourself and Van Ratingen.
2. Technology
The THE MULCH website uses cookies to make the website more efficient and customer-friendly. Cookies allow us to see the preferences of our website visitors and thus fine-tune the website even more to our customers. The collected data are related to your IP address, your browser and operating system, the number of clicks, the pages you visited and the average visiting time. This information is only collected for statistical purposes and for the further improvement of our website.
We do not process any payment data you might disclose. This is done by a partner of our choosing. We are not responsible for processing such data and we therefore reject any obligation or liability regarding this.
3. Security
Transmissions over the internet are never 100% secure or error-free. Although we take reasonable measures to protect your personal data against loss, abuse and unauthorised access, disclosure, modification and destruction, we cannot guarantee the security of any information users send us.
4. Storage time limit
Your personal data will be saved in a data register for as long as necessary to achieve the aforementioned purposes. Afterwards your personal data will be removed or made anonymous.
5. Your rights
If you do not agree with any provision of this privacy policy, you must refrain from visiting the THE MULCH website or from sharing personal data on the THE MULCH website. You are entitled to ask us free of charge which personal data we have at our disposal that relates to you, and if necessary to correct it, or if you have good reasons, to remove inaccurate, outdated or incomplete data. You also have the right, on request and free of charge, to oppose any processing of your personal data if the processing is performed with a view to direct marketing. You are also entitled to transferability of the data, the right to be forgotten, and the right to file a complaint with the supervisory authority if you think your personal data were wrongly processed:
Commission for the Protection of Privacy (CPP)
Rue de la Presse 35, 1000 Brussel
You are at liberty to give, or to withdraw at a later time, your consent for the aforementioned processing. However, if you do not give your consent or withdraw it later, you may lose certain advantages that require the processing of your personal data.
As to instructions regarding changing your privacy preferences, access to your information, correction or removal of your information, to fight the processing or to restrict it, to change your preferences regarding communication, transferability of data or for possible questions regarding the protection of privacy or data, you can send an e-mail or a letter with a copy of your ID card to:
We reserve the right to use information previously received to verify your identity or to take any other measures that we consider adequate. We will process your request within 30 days.
6. Data leaks
Without prejudice to its remaining legal obligations, Van Ratingen will, upon discovery of a data leak:
(a) Immediately and within 72 hours at the latest after discovery, contact CPP by e-mail and telephone.
(b) Give CPP all requested relevant information regarding the data leak. Relevant information means at least the information required to respect any applicable legislation and regulations.
(c) Give its full cooperation to CPP to implement and execute the reaction plan regarding the data leak. and
(d) Cooperate to inform the persons concerned when it is likely that an infringement will result in a risk for his/her rights and liberties (i.e. in case of identity theft, discrimination, reputation damage, financial loss, loss of confidentiality or any other important economic or social disadvantage).
In case of a (potential) data leak, Van Ratingen will, upon CPP’s request:
(a) Provide assistance to identify the affected persons.
(b) Conduct an audit to determine and execute appropriate repair and correction measures to prevent a repetition of such a situation.
7. Modifications
This privacy policy may be updated from time to time. Any changes will be announced on our home page and/or by e-mail. If we make major changes as to how we use your personal information, we will inform you, for instance, by sending an e-mail to the most recent e-mail address you gave us. You will be asked to confirm your agreement. 8. Legislation and competent court
This privacy policy is governed by Belgian law and the courts of Hasselt have exclusive jurisdiction.
If you have questions or remarks regarding your personal data or the privacy policy, you can contact us at info@fritel.com. This privacy policy was last modified on 7 October 2017.
General terms and conditions of NV van Ratingen for online purchases
1. Application
1.1 This document contains the general conditions which apply to the website www.themulch.eu (hereafter named ‘this Website’) and all orders and purchases carried out through the online store on this Website (hereafter named ‘the Webshop’) by natural persons who act solely on non-professional terms (hereafter named ‘the consumer’), exploited by NV van Ratingen, trading under the name NV van Ratingen, with headquarters at Stadsheide 11, 3500 Hasselt, registered at the Central bank of Companies under number 0414-669-951 bank account number BE88 3630 3880 0141 (hereafter named ‘van Ratingen’).
These general conditions regulate the modalities of the buy-sell of the products available in the Webshop (herafter named ‘the Product’ or ‘the Products’) between van Ratingen and the Consumer, with regards to the order, the payment, the delivery and the right of withdrawal. The judicial relation between van Ratingen and the Consumer is solely controlled by these general conditions, with exception of possible general conditions of the Consumer.
1.2 For questions regarding this Website, the offered Products or these general conditions, the Consumer can contact ‘NV van Ratingen’ as follows:
- Via e-mail on this address: webshop@fritel.com
- By sending a letter to this address: NV van Ratingen, Stadsheide 11; B-3500 Hasselt.
- By telephone on this number: +32(0)11 21 21 78. This number can be reached from Monday to Thursday between 9-12 and 14-17h and Friday from 9-12 and 14-16h.
1.3. To place an order, the Consumer must be at least 18 years old and be a resident of the Benelux.
1.4 Placing an order via the Webshop implicates that the Consumer has read, approved and accepted these General terms and Conditions.
1.5 Van Ratingen keeps the right to change these General terms and Conditions without prior notice.
Every time a Consumer wishes to order a Product via this Webshop, the Consumer must check the general terms and conditions to ensure he understands the conditions that apply when the Consumer commits to this agreement.
2 Offers and orders
2.1 An offer is valid until the indicated date on the Webshop or until end of stock.
2.2 The images of the products in this Webshop are only for illustrative purposes. Although van Ratingen does everything possible to depict the true colors of a Product, it can not guarantee that the representation on the display of the Consumer matches the exact color of the Products.
2.3 Although van Ratingen has done everything possible to be very accurate, all sizes, weights, contents, dimensions and measurements displayed on this Webshop can differ up to 10% max.
2.4 The information available on this Website is of general nature, and for that reason not adjusted to personal or specific conditions, so they can never be seen as personal advice. The use of this Website and the available information is solely at the consumer’s own risk and can never result in the liability of van Ratingen.
2.5 An order is supposed to be processed and approved by van Ratingen from the moment the Consumer receives the order confirmation by van Ratingen via e-mail. At receipt of this e-mail the agreement (‘Agreement’) between van Ratingen and the Consumer is realized.
2.6 When van Ratingen can’t provide a Product to the Consumer, because it is out of stock or because of an error in the price display, van Ratingen will inform the Consumer of this per e-mail as soon as possible and stop processing the order of the Consumer. In case the Consumer already paid for the Products, van Ratingen will pay back this amount as soon as possible.
2.7 It is not accepted to create a hyperlink to this Website or document without prior written approval of van Ratingen.
3 Right of withdrawal
3.1 The Consumer has a right of withdrawal, in accordance to article VI.47 Code of Economic Law. Based on this right of withdrawal the Consumer has fourteen (14) calendar days to refrain from the Agreement. The Consumer is not kept to pay a compensation or give a motive to exercise this right of withdrawal. The right of withdrawal period ends 14 calendar days after the day the Consumer, or a third party appointed by the Consumer, who is not the transporter, takes possession of the Products or the day the Consumer, or a third party appointed by the Consumer, who is not the transporter, takes physical possession of the last good (in case the Consumer has ordered multiple Products in a single order which are delivered separately).
3.2 The Consumer must give notice to van Ratingen of exercising the right of withdrawal by post or e-mail and in time. The Consumer can for his reason also use the Template for Right of Withdrawal (annex 1). The notification by the Consumer to exercise the right of withdrawal is seen as in time when the notification is sent before the expiration of the right of withdrawal period.
3.3 When the right of withdrawal is correctly used, van Ratingen will refund the Consumer timely, and no later than fourteen (14) calendar days dating after the day van Ratingen received the Product. The Consumer will be refunded in the same currency as was used for the original transaction, unless the Consumer has explicitly agreed otherwise. This refund can not entail extra charges. Delivery charges are refunded, unless the Consumer opted for a delivery method other than standard. In that case the difference of the cost between the standard delivery method and the different delivery method is not refunded. The Consumer must contact costumer support of van Ratingen regarding the return of the purchased item(s) (see point 3.1). This return must happen by the consumer within fourteen (14) calendar days after announcement of the decision to exercise the right of withdrawal.
The Consumer takes all the risks and costs related to the return of the goods (Price indication via Bpost: Belgium and Luxembourg: 15 – 20 €, Holland and Germany: 20 – 25 €). The client must keep the proof of returning the Products.
Van Ratingen has no legal obligation to take back products when none of the included documents mention the identification of the sender (order data, name, address). The Products that are not taken back legally for that reason remain available to the Consumer at van Ratingen. The Consumer is required to take back and pay for the Products.
3.4 The direct cost for returning the Products is carried by the Consumer. Van Ratingen has the right to wait with the refund until all the Products are recovered.
3.5 In case the Products are damaged or have become useless as a result of use that went further than necessary to determine the nature, characteristics and the operation of the Products, the Consumer is held responsible. Van Ratingen is entitled to bring into account this devaluation pro-rata at refund.
In case the Products are for that reason unsaleable, the Consumer is held responsible. Van Ratingen is in such specific case entitled to charge 100% devaluation.
In case of abnormal returns or misuse, van Ratingen is entitled to refuse future orders.
3.6 In case the client does not meet the conditions mentioned above, the use of the right of withdrawal is unlawful. In that case the Product will be returned by cash on delivery to the Consumer, for the account and at risk of the Consumer.
4 Price and payment
4.1 Price of the Products is indicated in euro (EUR) and is VAT included. Shipping costs are not included, unless stated otherwise. The shipping method, shipping costs and shipping options can be consulted during the confirmation procedure when ordering from the Webshop.
4.2 On top of the Product price a cost for Recupel, Bebat, Wecycle and possible administrative contributions and transport is charged, unless stated otherwise.
The Consumer pays this price when making the order. Payment must be executed via one of the foreseen payment methods, which are Bancontact, Ideal or bank transfer.
4.3 Shipment by van Ratingen can only be done after van Ratingen receives the full payment.
4.4 Because BPost guarantees only one weekly postal delivery in the future, we will switch to electronic invoicing as of 01.01.2020. From now on you will receive your invoices in PDF format on the e-mail address you have submitted. Should you insist on receiving your invoices by post, an extra of € 2.00 will be charged. This covers the printing cost as well as the postal rate, envelope and handling.
4.5 Van Ratingen takes all reasonable measures to display the Product prices in a correct way. In case van Ratingen finds an error in the Product prices which were ordered by the Consumer, van Ratingen will inform the client about this error and offer the possibility to proceed with the purchase at the right price or to cancel the order. Van Ratingen will not process the order of the Consumer until the Consumer has given instructions on how to proceed. In case van Ratingen can not contact the Consumer via the contact information received by the Consumer during the ordering process, van Ratingen will see the order as cancelled and van Ratingen will inform the Consumer about this action in writing. In case the error in pricing was clear und undeniable and it could have been recognized by the Consumer reasonably, van Ratingen must not ship the Products to the Consumer at the incorrect (lower) price.
5 Delivery and delivery time
5.1 Van Ratingen delivers only in Belgium/ The Netherlands/ Luxembourg/Germany/ France (except the islands)/Switzerland and the Products are delivered via a transporter of its choice.
Ordered Products are delivered as soon as possible and in any case within a period of 30 days, starting from the date of reception of the order confirmation as described in art. 2.5.
The Consumer is required to sign upon receipt. In case no one is available for reception at the address specified by the Consumer at the time of delivery, an ‘attempted delivery’ message is left behind, after which the Consumer can contact the transport company to make a new delivery appointment.
5.2 Delivery is done at the Consumer’s expense. Delivery costs vary depending on location and transport method and are communicated during the ordering process. Packaging and transport costs are included in the delivery costs. Consumers outside of Belgium will also pay for courier services. This cost varies depending on the weight of the Product, as well as the transport method and is communicated during the ordering process.
5.3 Unless stated otherwise, the Products are delivered at the address mentioned during the ordering and registration process.
5.4 Delay in delivery of the Products can never be a reason for annulment of the order or dissolution of the Agreement, or be a reason to claim a compensation of any sort. Van Ratingen can never be held responsible for a delay in delivery caused by a strike or suspension of the transport company.
5.5 If van Ratingen is unable to provide the Product within the indicated period, because the Product is out of stock or temporarily unavailable, van Ratingen will inform the Consumer about this via e-mail as soon as possible. In the absence of doing this, the Consumer can, without legal intervention and with simple notification to van Ratingen, dissolve the Agreement, in case van Ratingen hasn’t shipped the ordered Product at that very moment. Van Ratingen will in that case refund the already paid amount within thirty (30) days.
5.6 All visual defects on the external packaging must be communicated on the bill of lading or by registered letter, including images of the visual defects, to van Ratingen within two working days (Postmark date counts as proof), including a detailed description of the defect(s).
5.7 The use of the delivered Products is regarded as acceptance.
5.8 The property as well as the risk of loss and damages of the Products is transferred to the Consumer upon delivery.
7 Guarantee and liability
7.1 Van Ratingen is responsible for any lack of conformity at the time of delivery of the Products and that can manifest within a period of 2 years from the date of that delivery. When the establishment happens six months after the time of delivery then the Consumer must proof that this non-conformity existed at the time of delivery.
When a defect occurs during this period, the Consumer has the right to a free of charge replacement or repair of the Product (unless this is impossible or unreasonable). Only when the repair or replacement is unreasonable or impossible or can’t be executed within a reasonable period, the Consumer has the right to a price reduction or dissolution of the purchase. However, the Consumer can not demand the dissolution of the purchase because of a minor defect.
When determining a refund, van Ratingen can take into account the use of the Product by the Consumer since the time of delivery.
To invoke this guarantee, the Consumer must report the defects to van Ratingen by writing within a period of two months after the Consumer discovered or should have discovered these defects. In absence of such notification the client loses its right to claim an action because of lack of conformity against van Ratingen.
This guarantee only counts for Products acquired by a Consumer located in Belgium, The Netherlands, Luxembourg, Germany, France (except the islands) or Switzerland.
This guarantee does not affect the right of the Consumer to invoke the legal guarantee as foreseen in article 1649 of the Civil Code (applicable to the Belgian Consumer).
This guarantee does not affect the right of the Consumer to invoke the legal guarantee as foreseen in article 7:1 to 7:50 Civil Code (applicable to the Dutch Consumer).
This guarantee does not affect the right of the Consumer to invoke the legal guarantee as foreseen in article L. 212-1 - Art. L. 212-13 Code de la Consommation (applicable to the Luxembourg Consumer).
7.2 Van Ratingen can not be held responsible towards the Consumer when the Consumer uses the Products in a different way than what it was meant for and in case the use of the Products is professional, inappropriate or wrong. The guarantee is in no case applicable to Products that are damaged on purpose or because of negligence by the Consumer.
7.3 With exception of the cases where the liability of van Ratingen is based on the Law of February 25 1991 regarding the liability of Products with defects, the total maximal contractual and non-contractual liability of van Ratingen and her appointees for all other claims that may occur, is limited to the amount of the invoice related to the Products on which the claim is based.
7.4 Van Ratingen is not liable or required to refund the non-material, indirect or consequential damage, including (but not limited to) forgone profit, lost income, limitations at production level, administrative or personnel costs, loss of consumers or claims by third parties.
Van Ratingen is in no case liable for damages caused by, not only a defect of the Products, but also fully or partially by failure or negligence of the Consumer or by a person for whom the Consumer is responsible, or when the Products show defects which are the result of normal wear.
7.5 The limitations of liability described in article 7.3 and article 7.4 cannot be applied in case of deception, intent or serious mistake caused by van Ratingen or bodily injury or death caused by fault or negligence of van Ratingen.
8 Personal data
The data you enter on www.themulch.eu will be handled confidential in accordance to the Privacy law. NV Van Ratingen, with headquarters at Stadsheide 11, 3500 Hasselt and with registration number 414.669.951, RPR Hasselt (hereafter named ’van Ratingen’ or ‘we’ or ‘us’) acts as responsible for processing your personal data that can be collected and processed via www.themulch.eu. www.themulch.eu doesn’t collects personal data without your knowledge. It is very important that you decide yourself where and when to share personal data. To inform you in the best possible way about your privacy on our website, we answer through this privacy policy some common questions. By using www.themulch.eu, you confirm to have received, read and understood this privacy policy and to have accepted the contents of it.
FAQ:
1. Personal data
2. Technology
3. Safety
4. Retention period
5. Your rights
6. Data leaks
7. Changes
8. Legislation and court place of jurisdiction
1. Personal data
You can always visit our website and find information about our products without leaving personal data. When you want to place an order or when you want to receive information, we do need some personal data (conform article 6.1.a) of the General Data Protection Regulation.
Personal data include your name, address, phone number, e-mail address and date of birth. Your personal data is gathered when you send us an e-mail, fill out a contact form, subscribe to the newsletter or place an order. We only save this for strict purposes, for instance to send Products and leaflets, communicate about certain Products, send newsletters, carry out an order, participate in contests or actions, use actions, have the right to a cash-back, subscribe for extended guarantee.
Because we use our services continuously, your personal data is only used within our company. We don’t submit your personal data to third parties without your approval, unless we are forced by law or by court order or when this is necessary to carry out an agreement between van Ratingen and yourself.
2. Technology
www.themulch.eu uses cookies to make the website more efficient and customer friendly. Thanks to these cookies we know about the preferences of our online visitors which helps us to align the website content with the preferences of our Consumers. The collected data is related to your IP address, browser and operating system, the number of clicks, the visited pages and the time spent on our website. This information is only collected for statistic purposes and the further enhancement of our website.
Possible payment info you could give us is not processed by us but by our chosen partner for payment solutions. The responsibility for processing such data is not ours and we reject any obligation or liability in this regard.
3. Safety
Transfers via internet are never 100% safe or faultless. Although we take reasonable measures to protect your personal data against loss, misuse and unauthorized access, publication, change and deletion, we can never guarantee the safety of the information given to us by the website users.
4. Retention period
Your personal data will be stored in a data register as long as necessary for above mentioned purposes. Afterwards your personal data is removed or anonymised.
5. Your rights
When you don’t agree with any of the clauses in this privacy policy you must refrain from visiting www.themulch.eu or share personal data on www.themulch.eu. You have the right to retrieve personal data we have about you free of charge and have incomplete or incorrect data corrected or when you have good reason, have it removed. In addition you have the right upon request and free of charge to oppose the planned processing of your personal data, when this processing is done with direct marketing in mind. You also have the right of transferability of data, the right to be forgotten, and the right to file a complaint to the supervisory authority when you are convinced your personal data is being misused.
You are free to give your permission for the above mentioned processing or to withdraw this in a later stage. When you don’t give permission or withdraw it in a later stage, chances are you lose some benefits which can help in processing your personal data.
Instructions about changes of your preferences regarding privacy, access to your information, updating, correction or removing your information, to oppose the processing or limit it, the change of preferences in communication, transferability of data or possible questions that are related to the protection of the privacy of data, can be sent to us by e-mail or letter with a copy of your identity card via the following contact information.
NV van RATINGEN
Att.: Processing of personal data
Stadsheide 11
3500 Hasselt
BELGIE
Info@fritel.com
We keep the right to use information that was received earlier to verify your identity and to take other measures we think are appropriate. We process your request within 30 days.
6. Data leaks
When discovering a data leak, without prejudice to other legal obligations, van Ratingen will:
1. immediately and at the latest 72 hours after taking note, inform the CBPL about this by phone and per e-mail;
2. provide the CBPL with all relevant information with regard to the data leak. Relevant information means the information needed to comply with the applicable laws and regulations;
3. provide complete assistance to the CBPL in realising and executing the action plan with regard to the data leak; and
4. cooperate in the adequate notification of all concerned when it is likely that an infringement will result in risk to his/ her rights and liberties (f.e. with identity theft, discrimination, reputational damage, financial loss, loss of trust or another economical or social disadvantage).
In case of a (potential) data leak, van Ratingen will by request of the CBPL:
1. Offer assistance with the identification of the affected subjects;
2. Perform an audit to determine suitable remedial and corrective measures and by implementing this to prevent repetition of such a situation.
7. Changes
This privacy policy can be updated at any time. The changes will be announced on our homepage and/ or via e-mail. When important changes are carried out with regards to the use of your personal information, we will inform you of this, f.e., by sending you an e-mail to the latest address that you gave us and we will ask to confirm your approval of these changes by return.
8. Choice of law and court of jurisdiction
This privacy policy falls under Belgian law and the courts of Hasselt are exclusively responsible. When you have questions or remarks with regards to your personal data or the privacy policy, you can always contact us via info@fritel.com. This privacy policy was last changed on 16/12/2019.
9 Supremacy
9.1 Neither van Ratingen nor the Consumer is responsible for a delay or shortcoming in the execution of the Agreement, when this is caused by supremacy. By supremacy we mean, without limiting this list: Order of the government, mobilisation, war, epidemic, lock-out, strike, protest, technical defects in transfer of communication, fire, flood, explosion, lack of resources or workers, changed global economic conditions, vandalism, exceptional weather conditions and all unforeseeable conditions that are out of reach of the parties and disrupt the normal course of business.
9.2 The party that claims supremacy notifies the other party and takes all reasonable measures to
overcome this temporary supremacy situation.
9.3 When the supremacy situation lasts more than 90 days, each party has the right to end the Agreement without being required to refund the other party in any form.
10 Dissolution
10.1 Van Ratingen has the right to terminate the Agreement with the Consumer at all times, with immediate effect, without court authorization, without prior formal notice and without paying any compensation when the Consumer, although given formal notice considering a period of at least seven calendar days, keeps from paying the total amount due or when van Ratingen has reason to believe that the Consumer will not meet the expectations towards van Ratingen.
10.2 In case of dissolution, van Ratingen has the right to claim a refund of costs, interests and damages suffered by van Ratingen and all claims of van Ratingen to the Consumer are payable immediately.
11 Other
11.1 Malfunction by or delay from van Ratingen by maintaining or partially maintaining any clause of the Agreement can not be seen as a refusal of one of her rights in accordance with the Agreement, now or in the future.
11.2 When at any moment any clause of these terms and conditions of sale in any way is or becomes illegal, invalid or unenforceable under the applicable law, neither the legality nor the validity or enforceability of the remaining rules of these terms and conditions of sale and of the Agreement are affected or damaged in any way. Van Ratingen and the Consumer will make any effort and every reasonable measure to replace all illegal, invalid or unenforceable rules of these general terms and conditions by legal, valid and enforceable, with essentially the same economical scale for the parties and, to the extent that it is legally allowed, contain the original intention.
12 Applicable law – Place of jurisdiction
12.1 Each agreement including these general terms and conditions, is governed by Belgian law. The United Nations Convention for international purchase agreements (the Vienna Sales Convention of April 11 1980) is in this explicitly excluded.
12.2 Possible disputes that come from or are related to the agreement or these general terms and conditions, fall under the exclusive jurisdiction of the courts of Hasselt.
13 ODR For any dispute between users and dealers about an online purchase, the Consumer can turn to the Online Dispute Resolution platform ODR. The Consumer can find the link here: new interactive website of ODR.